Use of Planon requires Remote Access. To use Planon:
![Go to the Staff Portal and select ‘Planon: Estates Services Helpdesk’ from the main tiles.](https://www.ulster.ac.uk/__data/assets/image/0006/1257873/varieties/width-2000.jpg)
![Once in Planon, scroll down to the ‘Service Request’ option:](https://www.ulster.ac.uk/__data/assets/image/0007/1257874/varieties/width-2000.jpg)
- Use the menu on the left to select the category of the Service Request or fault you are reporting – this will then open a further list allowing you to select a description to match your needs.
- If you cannot find a suitable description from the list shown, please choose ‘Miscellaneous Request’
- Add as much detail to your request as possible: this includes Room Number (if unknown a Block number must be provided) and any relevant descriptions of the room or area where the fault exists.
- Once you submit the request you will receive a confirmation email which will include the job number.
- When the job is complete you will receive an email advising you that the Estates Services team have fulfilled your request.