Quality Management
About
This short course will empower participants to become change agents, enhancing their organisations through the application of quality control tools and techniques.
By mastering these quality control methods, participants will help their organisations reduce errors and service time variability, leading to greater efficiency and effectiveness.
Additionally, participants will learn lean working, continuous improvement, quality control, and value stream mapping techniques. These skills will enable them to identify potential inefficiencies within their organisations and implement improved procedures.
Course assessment focuses on individuals examining their organisation's processes and management, and recommending improvements for immediate organisational impact.
Students will cover the following topics:
- The Law of Quality - Taking a Total Quality Approach to service
- Service Time Variation and its impact on Productivity and Waiting Times
- Controlling Variation - Using SPC
- Implementing QC in a Service Environment - Case Study Analysis
- Lean Working Simulation
- Lean Working Tools and Techniques
- Value Stream Mapping
- The Continuous Improvement Cycle - PSCA /PDSA
- Commercially Sold Improvement Tools
- Planning to Implement Improvements
- Driver Diagrams
Attendance
This course is taught on a 'block' basis over three full consecutive days.
Course Duration
The course is taught over three days in Semester 1.
Tuesday 24 September 2024
Wednesday 25 September 2024
Thursday 26 September 2024
Teaching, Learning and Assessment
This course is taught on a 'block' basis over three full consecutive days.
Course assessment focuses on individuals examining their organisation's processes and management, and recommending improvements for immediate organisational impact.
Career Options
Participants will be able to use the content of the course to make an immediate impact within their organisation. Successful participants may wish to further their studies and work towards a Postgraduate Diploma or a Masters degree in Business Improvement.
Academic Profile
This course is taught by academics from Ulster University Business School.
Campus
Belfast
Further Information
Email engage@ulster.ac.uk
Module details
Quality Management and Process Improvement is the only module on this course.
Entry requirements
You should hold a Second-Class Honours Degree or better OR have significant managerial / business experience.
Eligibility
Places are limited and open to applicants who:
- are over 18 years of age;
- are eligible to work in Northern Ireland;
- are ‘settled’ in Northern Ireland, and has been ordinarily resident in the UK for at least three years; or
- are a person who has indefinite leave to enter or remain in the UK.
- meet the course specific entry requirements. See course pages for requirements.
- meet the Ulster University general entry requirements
Apply now
- Click on the Apply Now button.
- This will take you to the online application system – if you have never used this before please click on First Time user account creation and create an account.
- Log into the system and click on New – create a new application.
- Choose Professional Develop Progs PG as the Application Type
- Choose Admission Term 23/24 and complete your details.
- Click the Fill Out Application button.
- Click on Programme Selection.
- In the programme choice dropdown please choose: PG Cred Upskilling SKILLS PT Belfast.
- Please type the title of the short course you wish to study in the box below the programme choice.
- Please complete all required application section.
- Ensure your application is complete and then submit.