Short Course: Operational Excellence
About
Operational excellence is how organisations deliver the highest levels of service; this course will give you an understanding of key operations management concepts that underpin operational excellence.
The course covers content such as:
- The impact of demand on process
- How performance objectives intersect with operations decisions
- How to design a process and use process diagramming
- Capacity measurement, utilisation and productivity
- The concept of systems thinking
This short course will help you develop valuable skills including the interpretation of qualitative data, the application of quantitative models that help your decision-making.
Excellent organisations achieve and sustain outstanding levels of performance that meet or exceed the expectations of all their stakeholders. Delivering excellent service requires the implementation of professional operations management practice.
This short course aims to provide students with a solid foundation in operations management capability and to facilitate students to acquire knowledge of rigorous operations models to enable excellent performance to be achieved.
This course is aimed at people who can affect improvements in their organisation.
Delivery format
- Teaching will be delivered face-to-face on the Belfast campus.
- The course is delivered in a 3 day taught block and is supported by online materials which students can access on demand.
- Students will also be expected to complete reading, research and write an assignment outside the taught days.
- The course is assessed via 100% coursework. Students will hand in a practical individual assignment based in their own organisation, which will identify the most significant issues to address to make practical operational improvements in their workplace.
Campus
Belfast
Term Dates
Teaching days are 24, 25, 26 September 2024
Further Information
Modules
This is a 20 credit module short course - see the about section for details of content.
Entry requirements
You should hold a Second-Class Honours Degree or better OR have significant managerial / business experience.
Eligibility
Places are limited and open to applicants who:
- are over 18 years of age;
- are eligible to work in Northern Ireland;
- are ‘settled’ in Northern Ireland, and has been ordinarily resident in the UK for at least three years; or
- are a person who has indefinite leave to enter or remain in the UK.
- meet the course specific entry requirements above.
- meet the Ulster University general entry requirements