Getting Started for Students

Everything you need to know to get you up and running quickly with your IT account is included in our guide below.

The steps have been arranged in a particular order to walk you through all aspects that are essential to get you connected and online quickly.

• Getting Started IT Guide

Additional IT support is available on each campus as outlined below.  Look out for staff wearing red T-shirts!

All students will require our services throughout their time at the University and in order to make full use of these you must make sure that you:

1. Are fully registered with the University - see Academic Registry
2. Have a University student ID card - see Academic Registry
3. Know your University Email address and Password. All official University communications are distributed via your University email account - refer to the Getting Started IT Guide and Email Service

To help you get started using our services, listed below are some of the main things you will need to become familiar with:

1. How do I access the University Portal? - see Student Portal
2. How do I save to OneDrive, my online file storage? - see Using OneDrive
3. How do I print, copy or scan documents? - see Print Service
4. Where is the Library on my campus? - see Library locations
5. How do I find out about my Library subject resources? - see Subject Resources
6. Find out how to access your Library online account. Your student ID card is also your Library card for borrowing - see Library account
7. How do I find out about the services and facilities offered by Digital Services? - see Digital Services Student Experience

Please contact the Blackboard support team for assistance with functionality and content issues in the following systems or visit their blackboard wiki pages for guidance.

Email: blackboardhelpdesk@ulster.ac.uk
Telephone: 028 9536 7188
Please note, the blackboard support Team core hours are:

Mon-Thurs 9am-5pm
Fri 9am-4pm

Refer to the Library Help System. If this does not resolve your query, contact your Library Issue Desk/Information Point or your Subject Librarian.

The Information Point in your Library can also assist with basic IT queries.

Information on print, copy or scan documents is available at Print Service

If you have queries please Email printpayment@ulster.ac.uk.

Student timetables are available through 'Publish'. Please see the link below for guides and FAQs on how to use Publish.

• View Timetables

If you have queries please Email timetabling@ulster.ac.uk

SEAtS Student attendance information is available here

If you have any queries please Email attendance@ulster.ac.uk

The Student Charter sets out the standards of service which the University aims to provide to students through the relevant parts of Digital Services. The Charter covers:

• Consultation with Students
• Library
• ICT Customer Services
• Reprographics
• What if things go wrong?
• Charter Contacts
• Archive of minutes of Digital Services - Student Liaison Meetings