Self Help Training Resources

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Service Description

Digital Services offer a wide range of training materials and online guides to assist you with much of the software you will encounter within your student environment or the Supported Staff Environment.

There are three key sources of training materials:

Self-Help section of this website
UniDesk Self-Service Portal
Training Portal

Business Process

The materials on the Self-Help section of this website, including short tutorial videos, are available to all and require no login. Please note that many of the documents are in PDF format and will require Adobe Acrobat Reader to view them.

Those on the UniDesk Self-Service Portal can be accessed using your University staff email address and your associated network password.

The LinkedIn Learning materials on the Training Portal are available to University staff with E-codes and can be accessed using your University staff email address and network password. Some University-specific materials, such as the Skype for Business Video Tutorials have no access restrictions.

Supporting Materials

The Self Help area on this website has Frequently Asked Questions (FAQs) on a wide range of topics including:

Student Applications and Enrolment
Administrative Systems such as RAD and e5
Online services such as Blackboard, eduroam and email
Password and online security guidance

Resources in the UniDesk Self-Service Portal include guides on:

Guidance on staff, student, associate and visitor accounts
The global mailshot service
Office 365
Windows Operating Systems
SPSS

Members of staff, with E-codes, can use the Training Portal to have full access to the online training materials published by LinkedIn Learning as well as University-specific materials.

There are links to LinkedIn Learning courses curated by Digital Services and Staff Development and guidance on accessing the LinkedIn Learning website.

How to obtain help

How to contact the Service Desk

You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.