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Service Description

Digital Services provides an Apple Computer Support Service based on the JAMF Pro Software suite to configure Apple devices to meet University desktop standards and requirements.

Upon enrolment a Self Service Portal provides technical staff supporting the configuration work with the options to:

  • Name the device and join it to the AD Domain
  • Install Site Liscenced Software:-e.g. Microsoft Office 2016 for Mac, Microsoft Skype For Business
  • Deploy Additional MFD Print Queues and drivers
  • Encrypt laptop hard drives using FileVault2
  • Report on inventory (Software/Hardware/Application Use)
  • Provide user permitted remote assistance sessions
  • Run scripted access to Departmental Network Shares and user home directories.

This service requires user or Support Staff initiated enrolment of the Apple Computer via the installation of a software package available through an email invitation from the JAMF Pro Suite.

Note: Enrolment and the use of this service does not restrict user access to the Hard Drives or remove any user rights. This service is equivalent to Service Level 3 of the Windows Desktop Support Levels (Support Staff Environment).

Business Process

The Apple Mac Support Service is supported by Digital Services.

ICT Customer Services administer the Apple Computer Support Service for Central Administrative Departments and can assist Apple Computer Support Service users where Faculty support is not available.

Supporting Materials

Guide for Central and Faculty Support Staff (available on request from ICT Service Centre)

How to obtain help

How to contact the Service Desk

You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.

Service Desk Hours

Opening Hours

Monday - Friday 8am - 8pm
Saturday – Sunday 1.30pm – 5pm

Extended Closure - Easter and Christmas Holidays

View Extended Closure Service Desk Hours

Cost

Supported at no cost (when staff Apple Computers are enrolled in this Service)

Eligibility

The Apple Computer Support Service for staff computers is available to all faculties and departments

Service Owner

ICT Customer Services