Service Description
Every office in the University has network points for the connection and networking of computers and laptops. If all the existing network points in an office are in use, a new point can be requested by completing a Minor Improvements Request form which can be found within the Estates planon system. The Planon system can be located by navigating to the Staff area of the Portal.
Once the new network point is installed, contact the Service Desk to get the network point enabled.
Business Process
- User completes the 'New Minor Improvements Request' form which can be found within the Estates planon system. The Planon system can be located by navigating to the Staff area of the Portal
- Once form is approved, Estates will use an approved cabling contractor to install the network point.
- Once cable contractor has installed the network point, a set of test results will be forwarded to the Digital Services Network Team for approval.
- Once results are approved, a Network Team member will make the network point live.
- User will be informed that network point is now active.
Supporting Materials
'New Minor Improvements Request' form which can be found within the Estates planon system. The Planon system can be located by navigating to the Staff area of the Portal.
How to obtain help
Contact the Digital Services IT Service Desk.
Cost
Depending on distance from the wiring closet, the quantity of cables and space in existing containment there will normally be a charge of £120 - £160 plus VAT, per network point for the installation charge.
Service Metrics (KPI/SLA statement)
Subject to network switch ports being available, the Network Team will enable a new network point within one working day of receipt of acceptable test results.
Eligibility
Any staff or postgraduate student working for the University
Service Owner
Network Team