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Service Description

Every Office in the University has network points for the connection and networking of computers and laptops.

However, not all network points are active. There are more cabled network points than there are available network switch ports.

Therefore, there is only a selection of the available network points that is active within each block.

Most offices have at least one active network point.

If a user moves into a new office or is in an office and requires a new network point or an additional network point made active, they should first test the unused network points in the office in case one of these is currently active.

Contact the Service Desk to get a network point enabled if there are no working network points available in the office.

Business Process

  • User plugs their PC into other network points in room in case other points are live and can be used.
  • If no available live network points in room, then user makes a request to Service Desk to get network point made active. Office room number and network point number details should be included in request.
  • Service Desk will forward request to appropriate member of campus Network Team.
  • Network Team member will make network point live.
  • User will be informed that network point is now active.

How to obtain help

How to contact the Service Desk

You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.

Service Desk Hours

Opening Hours

Monday - Friday 8am - 8pm
Saturday – Sunday 1.30pm – 5pm

Extended Closure - Easter and Christmas Holidays

View Extended Closure Service Desk Hours

Service Metrics (KPI/SLA statement)

Subject to network switch ports being available, the Network Team will:

  • Enable an existing network point within one working day of referral from Service Desk.
  • Enable a new network point within one working day of receipt of acceptable test results.

Eligibility

Any staff or postgraduate student working for the University

Service Owner

Network Team