Service Description
Digital Services support events and conferences held within University locations throughout our four campuses. We are made aware of such events by requests from staff in Conference Services, Vice Chancellor's Office or Corporate Events.
The media/AV booking system are also sources of information relating to events being organised by staff when equipment and/or support requests are made .
Business Process
As soon as you begin to make plans for an event, please contact the Digital Services IT Service Desk on 028 9536 7776 or email servicedesk@ulster.ac.uk.
We will discuss all requirements with you, clarify costs and provide relevant advice regarding setup ensuring health and safety regulations are adhered to.
Phone calls and email are the main methods of clarifying requirements.
In addition, ICTCS staff can attend "round the table" meetings with event organisers.
This is recommended when larger events are being organised. For smaller events, Conference Services can provide initial costs to clients when they receive enquiries based on an agreed price list provided by ICTCS.
For all other organisers, ICTCS staff on your campus will provide costs. All details will be recorded on the service desk call and updated by the ICT Manager on your campus or their nominee.
The service desk call will not be closed until the event has occurred and all charges have been recovered by Digital Services Admin and Finance.
Supporting Materials
Rooms booked for a conference that have fixed facilities will have user instructions displayed, these may be attached to the wall, table or equipment depending on the room layout.
For events that are organised for external clients, we advise that they familiarise themselves with their equipment well ahead of their event and ICTCS staff will make themselves available for this.
How to obtain help
How to contact the Service Desk
You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.
Service Desk Hours
Opening Hours
Monday - Friday 8am - 8pm
Saturday – Sunday 1.30pm – 5pm
Extended Closure - Easter and Christmas Holidays
Costs
Costs for technical support (if provided) will be advised and must be formally agreed between ICTCS and the organiser of the event prior to its commencement date.
Eligibility
All staff organising an event in the University and Conference Services on behalf of external clients.
Service Owner
ICT Customer Services
