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Service Description

  • Provision of restore of data from corporate databases, HOME folders and Departmental File Shares
  • Specific backup requests can be accommodated via a Service Desk call.

Details required are:

  • Server
  • Frequency
  • Schedule limitations
  • Disaster Recovery considerations

Business Process

Information to be provided to the Service Desk must include the following details:

  • Date of last known existence of file or folder
  • Path of file or folder to be restored including server name, where appropriate
  • Destination path required
  • Indication of whether the file is to have a different name or to be overwritten

How to obtain help

The Service Desk will provide support to those unable to avail of it through the Service Catalog Entry and self-help resources.

How to contact the Service Desk

You can also Live Chat with a Service Desk team member. When a team member is available you will see a button on the bottom right of this screen. If the button is not visible, you can still contact us via the methods above.

Service Desk Hours

Opening Hours

Monday - Friday 8am - 8pm
Saturday – Sunday 1.30pm – 5pm

Extended Closure - Easter and Christmas Holidays

View Extended Closure Service Desk Hours

Service Desk Metrics (KPI/SLA statement)

Normally within 24 hours of Service Desk call logged.

Eligibility

All University employees and associates.

Service Owner

ICT Infrastructure