Why do I need to add an alternate phone number?
Digital Services recommend that you add an alternative phone number (landline is accepted), as another MFA method. This would allow you to gain access to your account if the Microsoft Authenticator App or your smartphone becomes inaccessible due to loss/damage.
1. Open Office.com in a private browser window
On your PC or laptop, open Google Chrome by clicking the three dots icon in the top right-hand corner and click New incognito window.
For Mac users - open Safari on your PC or laptop, click File and click New Private window.
Go to Office.com and login with your Ulster University login details.
2. Access your Microsoft Authentication Methods
Click your Initials or Photograph in the corner of the screen and click View Account. Click Security info which should be displayed on the left hand side of your screen. Click Add Sign-In Method.
Office MFA App Setup Menu Screen Sequence
3. Choose to Add a Method
On your PC or laptop, click Add Sign-In Method, choose Alternate Phone from the drop down menu and click Add.
4. Adding your phone number
The Alternative Phone setup wizard will now be displayed. On your PC or laptop, change the Country Prefix from the drop-down menu and type your alternative phone number. Click Next.
3. Verify by phone call
You should now receive a call to your alternative phone number. Follow the instructions on the call to confirm setup. Once the phone call is finished, on your PC or laptop, click Done. This is your Alternative Phone MFA method setup. Note: During the phone call, you will be asked to press the “pound key”. This is the “#” button on your phone.
Any advice needed and/or issues to report? Contact the Service Desk on servicedesk@ulster.ac.uk