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Customer feedback is very important to us. It helps us to keep the customer at the heart of everything we do and adapt our services and facilities in line with customer needs and preferences.

This page details just some of the improvements we've made based on your feedback. If you have any suggestions on how we can improve our services, please complete our Comments and Suggestions form.

2022 - 2023
You Said We Did
“I am a Mac user, I couldn’t seem to integrate Vevox with powerpoint” We enabled the Vevox add-in for Mac users in powerpoint via MS Office Add-ins
I am planning to ask my students to develop a storyboard as part of their assessment. Can they have access to Miro? MIRO is now available to staff and students via the MIRO Education Plan licence Whiteboard for online education | Miro
We have approved MS365 sign in for MIRO, so staff and students with a licence can collaborate on a virtual canvas together.
You wanted us to clarify on the website how long an out of office reply will be active on your staff account after your leave the University. We have updated the website to clarify this information which can be seen on the following page:
Staff Email Page
We frequently receive queries on the service desk as to where the user documentation can be found for the Mersive  Wireless Presentation devices within teaching spaces. We added the web address for the user guides to the Mersive spash screen within teaching spaces along with a handy QR code to scan to take you straight there. Solstice Wireless Display - Ulster University Digital Services
Staff queried whether Digital Services basic IT training on Word and Excel could be offered to students.

We now regularly offer IT training  webinars for students on MS Word, Excel and OneDrive. These are advertised on our Events page.

2023 - 2024
You Said We Did
You said you weren't aware of the Digital Skills training we offer Our Digital Skills training courses are now included in the Learn More @UU flipping book available at Learning For All.