Digital Services are committed to monitoring our performance and continually improving our services to ensure we can meet the needs of our customers. In our Customer Charter you can find out more about the standards we aim to provide for our customers and how are customers can help us achieve this together.
We monitor performance in a variety of ways, through a number of methods, including regular user surveys. We also receive ongoing feedback in person, by email, by telephone and through comments cards which is published on a regular basis.