Coleraine campus is a great base for exploring the north coast of Northern Ireland, where you will find beautiful scenery and sandy beaches.
Set in the heart of the Coleraine, Portrush and Portstewart triangle the University is central to key locations.
The north coast is a major tourist destination in Northern Ireland, with opportunities to take part in a host of activities.
Below is a list of important and useful information for living in Cranagh Student Village
Banking
Most UK banks and building societies are located in Coleraine town centre.
The post office is also located on the bridge in the Central Building, it offers cash withdrawals for some banks and building societies.
Bicycles
Bicycles are not allowed in the flats. A bicycle rack is located at the rear of Block I store. Bicycles are placed in the bicycle shed is at the residents own risk.
Car Parking
Car Parking is provided on a first come first served basis, parking charges apply.
Cleaning
You are responsible for cleaning your own bedroom and kitchen.
Communal areas which includes floor and work surfaces are cleaned weekly between 9am -4pm Monday-Friday
Housekeeping Schedule (subject to change)
Monday - Blocks A,B&C
Tuesday- Blocks D,E&F
Wednesday - Blocks H,I&J
Thursday - Blocks G,K&L
Friday- Blocks M&N
Clothing Bank
The British Heart Foundation have two clothing banks within the Student Village outside Block G and at the entrance to the Student Village.
Events
Follow ResLife on Facebook to find out about the range of events that are being organised so you can make friends and get involved in the ResLife community.
Energy
Top tips to conserve energy
Quick tips to save energy at home - Energy Saving Trust
Ensuites
Please only dispose of toilet paper in the WC. Other items should be disposed of appropriately.
For Health and safety reason to protect from Legionella the showers heads are changed on a regular basis- one block per week on rotation. You will receive an Email advising you when this work will be carried out giving you seven days notice.
Facilities Manager
Kathryn Linton is the Facilities Manager for Cranagh Village and is based in the Residential Services Office and is responsible for all matters relating to repairs, maintenance and housekeeping.
Fire Alarm
On hearing an alarm (continuous sounding for more than 30 seconds), you should follow the “Fire/ Emergency Procedure” as set out on the blue and white notice in your apartment.
If you encounter a fire, no matter how small, you should also follow this procedure.
The alarms are routinely tested every Thursday around 1.30pm.
Fire Alarm – Prevent False Alarms
After 12 midnight the Northern Ireland Fire Authority will attend every fire alarm activation.
Do not use aerosols such as hairspray or deodorant near smoke detectors.
Ventilate the room when showering to allow the steam to exit and use the extractor fan.
Never leave cooking unattended.
Smoking is not permitted within any University building.
First Aid
The University Security team are all First Aid trained and can be contacted on 02870124948.
For emergencies, please call 999.
All injuries and incidents must be reported to Residential Services staff.
Heating and Hot water
A timer operates the heating and hot water.
The heat is regulated in the form of a sensor with the aim of providing a comfortable temperature of 22 degrees. If the apartment is at this temperature the heating will not be activated to turn on.
Heating Times
Monday to Friday 7.00am-9.00am & 5.00pm-1.00pm
Weekends 8.00am-10.00am & 6.00pm-11.00pm
Hot Water Times
Monday to Friday 6.00am-11.00pm
Weekends 7.00am-12.00noon & 5.00pm-11.00pm
The heating times may be extended during the winter months where necessary. Please turn off any unwanted lights, radiators etc. in order to conserve energy.
Insurance
The booking fee that you paid provides an insurance premium to cover damage, loss, or theft of a range of common personal possessions within your study bedroom. However, if you have high value items you may need to purchase additional cover.
Inventory
We encourage you to complete the online inventory which provides an official record of the state of the room upon your arrival. You should complete this within seven days of your arrival . At the end of year common charges on departure relate to blue tac damage to walls and for cleaning. Once you arrive into the accommodation you will receive the link to complete the online inventory.
Kitchen Cupboards
The numbers on the kitchen cupboards coincides with the room numbers. Cupboard number 1 is located closest to the window etc.
Keys are available upon request except for blocks D & F . We recommend that you get to know your flat mates before requesting a cupboard key.
Laundry
The laundry room is equipped with washing machines and tumble dryers and is open seven days a week from 8.00am to 11.00pm.
You can book online or use a top up card which are available at the ResLife Office.
Laundry must not be dried within accommodation units to avoid condensation leading to damp and mould growth in the buildings.
Maintenance & Cleaning
If any repairs are required in your accommodation please fill in a fault report form online so we can fix it or contact Kathyrn in the office.
Please note that appointments cannot be made for maintenance work and access to your room may be required to facilitate repairs and maintenance when you are absent.
Police
For non-emergency please contact the police on 101 or for emergencies 999.
Postal Address
Apartment No.
Cranagh Village
Ulster University
Cromore Road
Coleraine
Co. Londonderry
N.Ireland
BT52 1EU
Your post & parcels will be delivered to your flat. Larger parcels which cannot be delivered directly will be kept at reception for a maximum of 1 month. We will send an email notification to collect. Parcels will be available for pick up during ResLife opening hours.
The University closes over the Christmas period, usually on the 24th December until 4th January 2023 and at Easter from 15th April until 25th April 2022 during which times post is not delivered into the University.
Post Office
Located in the Spar Shop on the bridge, Central Building, Main Campus
Residential Services Office
The Residential Services Office is located in the heart of Cranagh Village. The office staff are available from 9:30am to 4:30pm (Mon - Thu) and from 9:30am to 3:30pm (Fri).
Please speak to them if you wish to discuss your residential fees.
Email accommodationc@ulster.ac.uk
Room Access
From time to time, we will require access to your bedroom & or apartment for routine maintenance checks.
You will be given 7 days’ notice but in the event of an emergency we may need to access your room without notice.
You do not need to be there but of course can be if you wish.
Rubbish
Please make sure that all your kitchen rubbish is placed in black bin bags.
All rubbish should be removed by residents to the bin stores, which are clearly visible in the residential areas. Always place your rubbish in a bin - not on the ground
The blue bins are for recycling and you can put newspapers, cardboard, clean bottle & jars and clean tin cans in this bin and we encourage you to recycle.
The bins are emptied fortnightly.
Help us become more sustainable, "your recycling really makes a difference"
Email:recyle@causewaycoastandglens.gov.uk
SafeZone App
Ulster University has teamed up with technology firm CriticalArc to provide SafeZone, a free app for students and staff that connects you to the University security team if you ever need urgent help, first aid or if you have an emergency while on campus.
Security
Please make sure you close doors firmly behind you and do not let strangers into the accommodation.
Remember to keep your keys with you at all times and never give them to another person.
Night Assistant staff patrol the residences from the Residential Services Office between 10.00pm and 8am Sunday to Thursday morning.
If you are concerned about security, please contact main security (available 24/7) on 028 7012 4480.
Shopping
All the big supermarkets have stores in Coleraine. Tesco's is in the town centre and Asda, Sainsburys and Lidl are located at the retail parks.
Snow & Ice Clearance Response
During icy periods highlighted by weather reports from Northern Ireland MET Office by post code, we will treat all hard-surfaced areas such as roadways, car-parks, access and exit routes, pedestrian areas, footpaths and doorways.
When salting/gritting has been determined as being required, salting/gritting operations will take place between the hours of 12.00am (Midnight) and 7.00am. This will operate for normal University activities, 7 days a week.
Staff
Resident Assistants (RAs)
They are here to:
- Help you adjust to living in a large residential area and provide peer support and guidance on a range of issues
- Deal with minor disputes and any initial instances of anti-social behaviour.
- Help organise social activities in Resident's Life programme.
- Provide you with information of campus facilities.
The RAS will visit the houses and apartments regularly to help you settle and on arrival will help you complete the room inventory.
If you need to contact them please call 07718 119 577
Your RA's this year are;
- Holly Moore
- Vaibhav Dubey - Buff
- Fiona Roffe
- Caitlin Tohill
Reslife Co-ordinators (RLCs)
Your RLC's are Gary Watton & Gillian Francey and they work from 4.30pm each evening until 3.30am, based in the ResLife Office, Cranagh Village. Gary and Gillian work on rotation so there will always be a Manager on site to assist you.
If you need to contact them please call 07714393312.
Gary Watton - gj.watton@ulster.ac.uk
Gillian Francey - g.francey@ulster.ac.uk
ResLife Manager
Your ResLife Manager is Clodagh Scott, if you need to contact her please email: c.scott@ulster.ac.uk
Night Assistant (NA)
The NA operates from the Residential Services Office and is available 10.00pm to 5.30am Sunday - Wednesday and 10pm-5am on Thursday,
The NA provides advice and assistance for a range of issues and are mainly responsible for health and safe
If you need to contact ease 078 8538 9490.
Useful Links
Don’t hesitate to ask the ResLife for advice and support, some useful information links below.
- Catering Outlets on site
- Chaplaincy
- Ulster University Students Union
- UU Student Guide
- International Guide
- Sport Services
- Student Wellbeing
WIFI and Broadband
Your residential fees include WIFI and broadband access direct to your study bedroom.
A cable should be available in your room already; if not just contact Residential Services or your RA.
Please be aware that all broadband ports are centrally monitored, and if you breach the University’s Acceptable Use Policy, you may face disciplinary charges.
Your broadband connection is operated by Glide
Email : studentsupport@glide.co.uk
If you need to contact please ring the Help Desk on 0333 123 0115.