Coleraine campus is a great base for exploring the north coast of Northern Ireland, where you will find beautiful scenery and sandy beaches.
Set in the heart of the Coleraine, Portrush and Portstewart triangle the University is central to key locations.
The north coast is a major tourist destination in Northern Ireland, with opportunities to take part in a host of activities.
Below is a list of important and useful information for living in Cranagh Student Village
Important Contact Numbers
Residential Services Manager
Your Accommodation Officer is Clodagh Scott please contact her via email c.scott@ulster.ac.uk if you have any problems.
ResLife Day Staff
The Residential Services Office is located in the heart of Cranagh Village. The office staff are available from 9:30am to 4:30pm (Mon - Thu) and from 9:30am to 3:30pm (Fri).
Please speak to them if you wish to discuss your residential fees.
Email accommodationc@ulster.ac.uk
ResLife Coordinator
Your RLCs are Gary Watton and Linzi Anderson and they operate "a 4 on and 4 off" shift pattern starting each day at 4.30pm until 3.30am
RLC Telephone: 07714393312
Resident Assistants
Your RAs are listed below, they are here to help you settle in. They provide peer support and guidance on a range of issues and can signpost you to the appropriate services available. Your RA will help organize social activities and give you important information about events and campus facilities. The RAs are on duty 6pm - 10pm and on call after 10pm for emergencies.
- Harry Begley - J3.1
- Joanne Crowley - D3.5
- Darcy Kennedy - H3.1
- Kazi Rahman - B3.1
- Oindrilla Ghosh - House 7070
RA Telephone: 07803814316
Night Assistant
Your Night Assistant David Dickey, operates from the Residential Services Office and is available 10.00pm to 5.00am Sunday evening to Friday morning.
Night Assistants are members of staff who are there for your safety and to help when you require it.
NA Telephone: 078885389490
Police
For non-emergency please contact the police on 101 or for emergencies 999.
Post
Apartment No.
Cranagh Village
Ulster University
Cromore Road
Coleraine
Co. Londonderry
N.Ireland
BT52 1EU
The closest post office is located in the Spar Shop on the bridge, Central Building, Main Campus.
Your post & parcels will be delivered to your flat. Larger parcels which cannot be delivered directly will be kept at reception for a maximum of 1 month. We will send an email notification to collect. Parcels will be available for pick up during ResLife opening hours.
The University closes over the Christmas period, usually on the 24th December until 4th January 2023 and at Easter from 15th April until 25th April 2022 during which times post is not delivered into the University.
Car Parking
Car Parking is provided on a first come first served basis, parking charges apply.
Bicycles
Bicycles are not allowed in the flats. A bicycle rack is located at the rear of Block I store. Bicycles are placed in the bicycle shed is at the residents own risk.
WI-FI and Broadband
Your residential fees include WIFI and broadband access direct to your study bedroom.
A cable should be available in your room already; if not just contact Residential Services or your RA.
Please be aware that all broadband ports are centrally monitored, and if you breach the University’s Acceptable Use Policy, you may face disciplinary charges.
Your broadband connection is operated by Glide
Email : studentsupport@glide.co.uk
If you need to contact please ring the Help Desk on 0333 123 0115.
Cleaning
You are responsible for cleaning your own bedroom and kitchen.
Communal areas which includes floor and work surfaces are cleaned weekly between 9am -4pm Monday-Friday
Housekeeping Schedule (subject to change)
- Monday - Blocks A,B&C
- Tuesday- Blocks D,E&F
- Wednesday - Blocks H,I&J
- Thursday - Blocks G,K&L
- Friday- Blocks M&N
Bins and Waste
Please make sure that all your kitchen rubbish is placed in black bin bags.
All rubbish should be removed by residents to the bin stores, which are clearly visible in the residential areas. Always place your rubbish in a bin - not on the ground
The blue bins are for recycling and you can put newspapers, cardboard, clean bottle & jars and clean tin cans in this bin and we encourage you to recycle.
The bins are emptied fortnightly.
Help us become more sustainable, "your recycling really makes a difference"
Email:recyle@causewaycoastandglens.gov.uk
Fire Alarms
Fire Alarm
On hearing an alarm (continuous sounding for more than 30 seconds), you should follow the “Fire/ Emergency Procedure” as set out on the blue and white notice in your apartment.
If you encounter a fire, no matter how small, you should also follow this procedure.
The alarms are routinely tested every Thursday around 1.30pm.
Fire Alarm – Prevent False Alarms
After 12 midnight the Northern Ireland Fire Authority will attend every fire alarm activation.
Do not use aerosols such as hairspray or deodorant near smoke detectors.
Ventilate the room when showering to allow the steam to exit and use the extractor fan.
Never leave cooking unattended.
First Aid
The University Security team are all First Aid trained and can be contacted on 02870124948.
For emergencies, please call 999.
All injuries and incidents must be reported to Residential Services staff.
Heating and Hot Water
A timer operates the heating and hot water.
The heat is regulated in the form of a sensor with the aim of providing a comfortable temperature of 22 degrees. If the apartment is at this temperature the heating will not be activated to turn on.
Heating time are as follows:
- Monday to Friday 7.00am-9.00am & 5.00pm-1.00pm
- Weekends 8.00am-10.00am & 6.00pm-11.00pm
Hot water times are as follows:
- Monday to Friday 6.00am-11.00pm
- Weekends 7.00am-12.00noon & 5.00pm-11.00pm
The heating times may be extended during the winter months where necessary. Please turn off any unwanted lights, radiators etc. in order to conserve energy.
Top tips to conserve energy: Quick tips to save energy at home - Energy Saving Trust
Laundry
The laundry room is equipped with washing machines and tumble dryers and is open seven days a week from 8.00am to 11.00pm.
You can book online or use a top up card which are available at the ResLife Office.
Laundry must not be dried within accommodation units to avoid condensation leading to damp and mould growth in the buildings.
Maintenance
Kathryn Linton is the Facilities Manager for Cranagh Village and is based in the Residential Services Office and is responsible for all matters relating to repairs, maintenance and housekeeping.
If any repairs are required in your accommodation please fill in a fault report form online so we can fix it or contact Kathyrn in the office.
Please note that appointments cannot be made for maintenance work and access to your room may be required to facilitate repairs and maintenance when you are absent.
Security and Support
SafeZone App
Ulster University has teamed up with technology firm CriticalArc to provide SafeZone, a free app for students and staff that connects you to the University security team if you ever need urgent help, first aid or if you have an emergency while on campus.
Security
Please make sure you close doors firmly behind you and do not let strangers into the accommodation.
Remember to keep your keys with you at all times and never give them to another person.
Night Assistant staff patrol the residences from the Residential Services Office between 10.00pm and 8am Sunday to Thursday morning.
If you are concerned about security, please contact main security (available 24/7) on 028 7012 4480.
Room Access
From time to time, we will require access to your bedroom & or apartment for routine maintenance checks.
You will be given 7 days’ notice but in the event of an emergency we may need to access your room without notice.
You do not need to be there but of course can be if you wish.
Ensuite
Please only dispose of toilet paper in the WC. Other items should be disposed of appropriately.
For Health and safety reason to protect from Legionella the showers heads are changed on a regular basis- one block per week on rotation. You will receive an Email advising you when this work will be carried out giving you seven days notice.
Shopping
All the big supermarkets have stores in Coleraine. Tesco's is in the town centre and Asda, Sainsburys and Lidl are located at the retail parks.
Clothing Bank
The University supports the British Heart Foundation "Pack for Good" campaign and you can donate clean clothes, books, bedlinen in the British Heart Foundation clothing banks located within the Student Village/Cranagh Village.
Kitchen Cupboards
The numbers on the kitchen cupboards coincides with the room numbers. Cupboard number 1 is located closest to the window etc.
Keys are available upon request except for blocks D & F . We recommend that you get to know your flat mates before requesting a cupboard key.
Insurance
The booking fee that you paid provides an insurance premium to cover damage, loss, or theft of a range of common personal possessions within your study bedroom. However, if you have high value items you may need to purchase additional cover.
Events
Follow ResLife on Facebook to find out about the range of events that are being organised so you can make friends and get involved in the ResLife community.
Snow and Ice Clearance Response
During icy periods highlighted by weather reports from Northern Ireland MET Office by post code, we will treat all hard-surfaced areas such as roadways, car-parks, access and exit routes, pedestrian areas, footpaths and doorways.
When salting/gritting has been determined as being required, salting/gritting operations will take place between the hours of 12.00am (Midnight) and 7.00am. This will operate for normal University activities, 7 days a week.
Smoking
Smoking is not permitted within any University building.
Useful Links
Don’t hesitate to ask the ResLife for advice and support, some useful information links below: