Dalriada resident information

ResLife Manager

Your ResLife Manager is Chris Muir, please feel free to contact her via email c.muir@ulster.ac.uk

Residential Services Office

The Residential Services Office is located in Block 5, Dalriada Student Village.  The office staff are available from 9:30am to 4:30pm (Mon - Thu) and from 9:30am to 3:30pm (Fri).

Please speak to them if you wish to discuss your residential fees.

Email accommodationb@ulster.ac.uk

Reslife Co-ordinators (RLCs)

Your RLC's are Debbie McAuley & Martin Mulholland and they work from 4.30pm each evening until 3.30am, based in the ResLife Office, Dalriada Village.  Debbie and Martin work on rotation so there will always be a Manager on site to assist you. Telephone: 07902701300

• Debbie McAuley - d.mcauley@ulster.ac.uk
• Martin Mulholland - m.mulholland1@ulster.ac.uk

ResLife Night Assistants (NA)

Your  ResLife Night assistant are Sam Smyth and Steve Fegan, they are based at the Residential Services Office from 9:30pm to 8:00am every night to assist with all aspects of Health, Safety and Security.

They have a responsibility to uphold the Rules of Residence and report any breaches.

If you need to contact them please call 077 5327 3329.

They are here to:

1. Help you adjust to living in a large residential area and provide peer support and guidance on a range of issues
2. Deal with minor disputes and any initial instances of anti-social behaviour.
3. Help organise social activities in Resident's Life programme.
4. Provide you with information of campus facilities.

If you need to contact them please call 075 9508 7580.

Your RA's in 2024/25 are;

• Aubrey McCrystal
• Oluwabukunmi  (Fresh) Adeyemi
• Hafiz Usman Khalid

Your residential fees include WIFI and broadband access direct to your study bedroom.

A cable should be available in your room already; if not just contact Residential Services or your RA.

Please be aware that all broadband ports are centrally monitored, and if you breach the University’s Acceptable Use Policy, you may face disciplinary charges.

Your broadband connection is operated by Glide and if you encounter difficulties you should contact the HelpDesk on 0333 123 0115.

Block ____ Flat ____ Room No____
Dalriada Student Village, Ulster University

Shore Road
Newtownabbey
Co. Antrim
N. Ireland
BT37 0ZQ

(N.B - make sure to include your name in full)

Post and parcels are available for pick up from the Facilities Office during opening hours.

We will send an email notification to collect parcels.

The University closes over the Christmas period, on the 20th December until 2nd January 2025 and at Easter from 18th April until 21st April 2025 during which times post is not delivered into the University.

Post Office

The nearest is located in the Spar supermarket, Whiteabbey Village

Most UK banks and building societies are located in Belfast city centre.

An ATM is located in the main campus building.

Car Parking is provided on a first come first served basis, parking charges apply.

Bicycles are not allowed in the flats.  Bicycle racks are located in the village, bicycles are placed at the residents own risk.

You are responsible for cleaning your own bedroom and kitchen.

Communal areas which includes floor and work surfaces are cleaned weekly.

Cleaning is not provided in self-contained flats.

Please only dispose of toilet paper in the WC.  Other items should be disposed of appropriately.

The University promotes environmental sustainability and Residents are encouraged to recycle and reuse to prevent unnecessary items going to landfill. Residential Services work with the Students Union and the Estates team to promote sustainability and identify Sustainability Champions.

Please make sure that all your kitchen rubbish is placed in black bin bags.

All rubbish should be removed by residents to the bin stores, which are clearly visible in the residential areas. Always place your rubbish in a bin - not on the ground

Northern Ireland | Recycle Now

The British Heart Foundation have two clothing banks within the Student Village outside beside block 11.

Please note that appointments cannot be made for maintenance work and access to your room may be required to facilitate repairs and maintenance when you are absent.

If any repairs are required, please report them as follows:

Please note any emergency repairs such as flooding or utility loss such as water or full electricity outage should be reported immediately to the ResLife team.

If any standard repairs are required in your accommodation please fill in a fault report form online so we can fix it or contact Robert in the Facilities Office.

ResLife will endeavour to complete emergency repairs within 0-24 hours, urgent repairs within 5 days and routine repairs within 15 days. You will be informed of any delays to this anticipated response. Please note that appointments cannot be made for maintenance works and access to your room may be required to facilitate repairs and maintenance in your absence.

If you are present, please make a point of checking the ID of all strangers who call at your door. All staff will have ID.

Facilities for Dalriada Village and is based in the Residential Services Office and is responsible for all matters relating to repairs, maintenance and housekeeping.

The office can be found on the ground floor of Block 7, adjacent to the village shop.

If you need to contact them, phone 028 9086 3481 or email uujfm@turkington-holdings.com

The laundry room is equipped with washing machines and tumble dryers and is open seven days a week from 8.00am to 11.00pm.

You can book online at www.circuit.co.uk or use a top up card which are available at the ResLife Office.

Laundry must not be dried within accommodation units to avoid condensation leading to damp and mould growth in the buildings.

A timer operates the heating and hot water.

Monday to Sunday, 6.00am-9.00am, 12:00pm - 2:00pm & 5.00pm-10.00pm

The heating times may be adjusted depending on weather conditions. Please turn off any unwanted lights, radiators, etc. to conserve energy.

The University Security team are all First Aid trained and can be contacted on +4402870123456.

For emergencies, please call 999.

All injuries and incidents must be reported to Residential Services staff.

On hearing an alarm (continuous sounding for more than 30 seconds), you should follow the “Fire/ Emergency Procedure” as set out on the blue and white notice in your apartment.

If you encounter a fire, no matter how small, you should also follow this procedure.

The alarms are routinely tested every Friday around 1.10pm.

Prevent False Alarm

After 12 midnight the Northern Ireland Fire Authority will attend every fire alarm activation.

Do not use aerosols such as hairspray or deodorant near smoke detectors.

Ventilate the room when showering to allow the steam to exit and use the extractor fan.

Never leave cooking unattended.

Smoking is not permitted within any University building.

From time to time, we will require access to your bedroom & or apartment for routine maintenance checks.

You will be given 7 days’ notice but in the event of an emergency we may need to access your room without notice.

You do not need to be there but of course can be if you wish.

Please make sure you close doors firmly behind you and do not let strangers into the accommodation.

Remember to keep your keys with you at all times and never give them to another person.

Night Assistant staff patrol the residences from the Residential Services Office between 10.00pm and 8am Sunday to Thursday morning.

If you are concerned about security, please contact main security (available 24/7) on +4402870123456.

SafeZone App

Ulster University has teamed up with technology firm CriticalArc to provide SafeZone, a free app for students and staff that connects you to the University security team if you ever need urgent help, first aid or if you have an emergency while on campus.

Get the Safe Zone App

Police

For non-emergencies please contact the police on 101 or for emergencies 999.

Emergency Phones

An emergency telephone is located outside the Residential Services Office. This phone links directly to security 24 hours per day.

Located between Blocks 14 and 16 the pool table is for residents use. The balls and cues can be collected from the Residential Services Office free of charge.

There are local grocery shops in Whiteabbey & Monkstown villages, a 15 minute walk away.

There are big supermarkets In Carrickfergus or Abbeycentre a short taxi ride away.

During icy periods highlighted by weather reports from Northern Ireland MET Office by post code, we will treat all hard-surfaced areas such as roadways, car-parks, access and exit routes, pedestrian areas, footpaths and doorways.

When salting/gritting has been determined as being required, salting/gritting operations will take place between the hours of 12.00am (Midnight) and 7.00am. This will operate for normal University activities, 7 days a week.