Communication

• Invitations, leaflets and posters following accessibility principles
  • Are the invitations in a minimum size 12 point Arial font (ideally size 14 or 16 point)?
  • Has accessibility principles been followed? - Accessibility Standards at Ulster University
• Make information about accessibility clear when advertising the event
  • Is the venue accessible?
  • Does it have wheelchair access?
  • Is a lift available?
  • Is there a hearing loop?
  • Will a BLS or ISL interpreter be provided?
• Accessibility Statement
  • Ensure an accessibility statement is included in the event information. The following suggested accessibility statement wording should be on both the registration documentation and any programme announcements.

  "We aim to ensure all people have equal access to events. If you need alternative formats, tailored dietary requirements or other reasonable adjustments, please contact (name of person) on (telephone number) or via email (email address) with your request by close of business on (deadline) so that arrangements, where possible, can be made".

• Maps and directions provided
  • Maps should be supplemented with easy read directions for the nearest transport links. Provide a phone number for directions on the day in case of difficulty.
• Electronic mailshots by email
  • Embed the details in the emails as well as using attachments.
• Provide a contact number and email address for enquiries
  • Nothing is better than a reassuring voice on the end of the phone or email address for support when you are lost, late or need to give notice of a last minute cancellation (whether a presenter or an attendee).
• Social media for external events used for wider reach
  • Try Twitter, LinkedIn and Facebook as they often reach different audiences. LinkedIn is more for a professional audiences, but will of course capture people working in the area.