Your Guide to Information Services

A printed copy of the Getting Started quick guide which is a short leaflet to provide you with support for Email, Wireless and IT Laboratories is available from the Information Point within our Libraries.

 

Getting Started

 

You can also view an extended online booklet which includes information on Library, ICT and Reprographic services that are available to all students. The online guide is in standard PDF format. This guide may also be provided in accessible formats. For further information, please contact the ICT Services Manager.

Induction Sessions

At the beginning of the academic year (and also in January), Information Services offers new students an overview of its services and guidance on how to access them. This short presentation is booked on your behalf by your Course Co-ordinator prior to your arrival at the University. Please ask your Course Co-ordinator when your induction session is scheduled.

You can view a pdf version of the induction slideshow here in case you missed your induction session.

What You Need to Get Started

All students will require our services throughout their time at the University and in order to make full use of these you will need to:

Make sure that you are fully registered with the University. Academic Registry
Make sure you have a University student ID card Academic Registry
Make sure you have your University password details                Passwords
Make sure you have your email account details.
All official University communications with students
are distributed via your University email account.
Email Service
Find out how to access your Library account.
Your student ID card is also your Library card.
Library account

 

What Do I Need to Know?

To help you get started using our services, listed below are some of the main things you will need to become familiar with:

Where is the Library on my campus? Library locations
How do I access the University Portal? Portal
How do I find out about my Library subject resources? Subject Resources
How do I find out about the services and facilities offered by ICT?            ICT Customer Services
How do I save to OneDrive, my online file storage? Using OneDrive
How do I print, copy or scan documents? Print Service
What services are offered by Reprographics? Reprographics Service
How do I work safely online? Golden Rules

 

The Student Experience Worksheet is an instruction tool to help familiarise you with using the Library/IT, Blackboard and Portal facilities and resources.  The worksheet is available in pdf format.

 

Getting Help

If you have a problem, help is available.

If you are on-campus and have an ICT or Library query                Visit the Information Point in your Library
If you are off-campus and have an ICT query:

Contact our ISD Service Desk

If you are off-campus and you have a library query

Contact your Library Information Point or your subject librarian. Click here for the full list of contact details.
If you have a reprographics query Contact any of our campus locations. The locations and contact numbers are available from the Reprographic Services leaflet (PDF document).

 

Student Charter

This Charter sets out the standards of service which the University aims to provide to students through the relevant parts of the Information Services Directorate (ISD). The Charter covers: